Shipping policy
We're committed to getting your Kiwibit products to you safely and on time. Here's everything you need to know about how we ship.
Where We Ship
We currently ship to the United States only.
Order Processing Time
Orders are typically processed within 1–2 business days after your purchase.
If you wish to cancel your order, please email us at support@kiwibit.com within 5 hours of placing the order. Once an order has shipped, it cannot be canceled.
Shipping Method & Delivery Time
We use Amazon Logistics to fulfill and deliver your orders — ensuring fast, reliable service.
Standard delivery time: 3–5 business days
You will receive an email with tracking information once your order ships
Shipping Fees
Free standard shipping on all U.S. orders over $50 (before tax)
Orders under $50 will be charged a flat shipping fee (calculated at checkout)
Order Tracking
As soon as your order ships, you’ll receive a shipping confirmation email with a tracking link so you can follow your delivery in real time.
Lost or Delayed Packages
If your order hasn’t arrived within 10 days of shipment, or you suspect your package may be lost:
- Please contact us at support@kiwibit.com
- We’ll investigate the issue and assist with a replacement or refund if necessary
Incorrect Shipping Address
Please double-check your shipping information before placing your order.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout.
If you have any other questions about your shipment, don’t hesitate to reach out — we’re here to help.