If you need to cancel your order, please email us at support@kiwibit.com within 5 hours of placing it. Once your order has been processed and shipped, we’re no longer able to cancel it — but you can still return it once it arrives.

First, please check your spam folder. If you still can't find it, reach out to us at support@kiwibit.com and we’ll confirm your order for you.

We may be able to help if your order hasn’t been processed yet. Email us as soon as possible at support@kiwibit.com.

We currently ship to the United States only.

Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your delivery in real time.

Orders are processed within 1–2 business days, and standard delivery takes 3–5 business days via Amazon Logistics.

Orders over $50 (before tax) ship free.
Orders under $50 will be charged a flat $4.99 shipping fee.

We currently do not offer expedited shipping on our website. If you need faster delivery, please visit our Amazon store for Prime and expedited options.

If you haven’t received your order within 10 days of shipping, please contact us at support@kiwibit.com and we’ll help resolve the issue.

Please double-check your shipping details before placing an order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

You can return your product within 60 days of delivery. Items must be unused, in original packaging, and include all accessories.

Just email us at support@kiwibit.com with your:

• Order number
• Name and email used
• Product(s) you’d like to return
• Reason for return
• (Optional)
  Photo or video if there’s an issue
  

• If the return is due to a quality issue, we’ll cover the shipping and provide a prepaid return label
• If returning for personal reasons, you’ll need to cover return shipping
  
  

Once we receive and inspect your return, you’ll get a confirmation email. Your refund will be issued to your original payment method within 7 business days.

We’re unable to accept returns for:

• Used items or products without original packaging
• Free gifts or promotional items
• more than 60 days after delivery

Yes — all Kiwibit products come with a 1-year limited warranty from the date of purchase. The warranty covers non-accidental quality issues and normal product defects, including replacement parts.

Please note: accidental or intentional damage (like drops or water exposure) is not covered.

Please contact us within 7 days of delivery at support@kiwibit.com with your:

• Order number
• Description of the issue
• Photos or video of the damage
  

We’ll send you a replacement or any missing parts free of charge, including shipping.

You can reach us in two ways:

• Kiwibit App: go to Account > Request Help
• Or email us directly at support@kiwibit.com

We aim to respond within 12 hours, and we’ll support you throughout your product’s lifecycle.