At Kiwibit, we stand by the quality of our products. All products purchased from our official website or authorized sellers are backed by a limited warranty to ensure your peace of mind.

Warranty Coverage

This warranty applies to all products purchased from:

• The official Kiwibit website
• The official Kiwibit Amazon store
• Authorized retail partners and certified distributors
  

We offer a 1-year limited warranty starting from the date of purchase. This warranty covers quality-related defects in materials or workmanship under normal residential use.

For customers who have purchased and registered for an extended warranty, the warranty period is extended to 2 years.

What’s Covered

Manufacturing defects in materials or workmanship

Internal electronic component failure under normal usage

Replacement parts for verified issues

Shipping and replacement costs (U.S. only)

What’s Not Covered

Products without valid proof of purchase

Lost or stolen items

Products outside the warranty period

Non quality-related issues (after 60 days)

Accidental damage, misuse, water exposure, or operating outside of intended usage

Damage caused by natural disasters (fire, flood, lightning, etc.)

Third-party repairs or modifications

Free products, giveaways, or beta test units

Purchases made from unauthorized sellers or illegitimate sources

Purchases from Authorized Retail Partners

If you purchased your product through an authorized retail partner:

Please follow the retailer’s return or exchange policy during the initial return window.

For quality-related issues, Kiwibit will handle warranty services directly.

Retail partners may assist with claim initiation, but final warranty resolution is managed by Kiwibit.

Replacement Policy

For valid warranty claims:

We may replace your item with a new or factory-refurbished unit of equal value.

The replacement unit will inherit the remaining warranty period of the original product, or receive 90 days of coverage, whichever is longer.

Once a full refund is issued, the warranty for that item is considered void.

Warranty Claim Requirements

To process your claim, please provide:

Valid proof of purchase, such as:

Serial number (if available)

Clear photo or video proof of the defect

A summary of troubleshooting steps you’ve already tried

We may request the product to be returned for inspection before a replacement is issued.

How to Make a Claim

You can submit your warranty claim through one of the following channels:

Email: support@kiwibit.com

App: Open the Kiwibit App → Account → Request Help

You’ll be issued a Return Merchandise Authorization (RMA) number if your claim is approved. Please do not return any product without an RMA.